Field Services (FSO) Support
Extend your IT team’s reach without overspending. TecSight’s Field Services deliver consistent, efficient on-site support tailored to your location model, whether that’s a dedicated presence, rotating fleet, or dispatch model.
Onsite Expertise Anytime Anywhere
Support Delivered Across Global
At TecSight, we enable enterprises to simplify operations and reduce downtime with flexible field services. Our experts provide end-to-end coverage across dedicated, rotating, and dispatch models, ensuring your distributed workforce stays productive and supported at all times.
- Dedicated technicians for critical sites
- Hub and Spoke coverage to support regional clusters
- Rotating fleets for predictable multi-site visits
- Fast dispatch for urgent needs
- Remote help desk integration for complete coverage
Why Global Enterprises Choose TecSight?
Right-Sized Support, Every Time
We align our models to your business, from full-time on-site techs to rotating and dispatch coverage.
Quick and Local Response
Certified technicians are based near your sites for quicker resolution and reduced travel costs.
Consistent End-User Experience
No matter the model, your teams receive the same dependable support.
Remote and Onsite Integration
Every field resource is backed by TecSight’s remote experts for seamless escalations.
Expectations
We set response and resolution benchmarks early.
Preparation
We assess your site locations, devices, and workloads.
Planning
We design coverage using dedicated, hub and spoke, rotating, or dispatch models.
Follow-up
We measure performance, share results, and optimize coverage as you grow.
our capabilities
Results. Measured. Delivered.
85%
First-visit resolution rate for on-site technical issues.
40%
Reduction in travel costs with optimized hub and spoke model.
12 hrs/week
Average time saved per site with TecSight-managed field support.
5x Faster
Response to incidents in remote or unstaffed locations.
Experience the Complete Scope of Our Field Services
One framework, every site type, unified support for distributed enterprises.
Full-time technician embedded at your busiest sites for maximum continuity.
One technician covers a central hub plus surrounding satellite offices.
Technicians rotate across multiple locations on a set schedule, with NBD backup.
On-demand coverage with certified techs dispatched next business day.